Contact Us

You can reach us at any hour of the day or night. The people on the other side of the chat are real support agents, and they deal with questions about games, payouts and your player account.

Chat with us

Live chat is the fastest route. Click the chat button and an agent picks up your question straight away, whatever the time.

Send an email

Email is open to members once they are logged in. Our support address is [email protected]. Tell us your username and describe the issue in a few lines so we can check it quickly.

Raising a complaint

1. Contact the support team first, by live chat or by email.
2. If the agent cannot settle the matter, it goes to Casino Management.
3. For a formal complaint, download our complaint form, fill it in and email it back to us.

Two days after a complaint reaches us at the latest, you get a confirmation, a short explanation of how we will handle it and an estimate of how long it will take. Our target is 14 business days. A complicated case can need up to 4 weeks, and in rare situations another 4 weeks, and we keep you updated while it runs. If we need more information, please answer within two weeks, otherwise the complaint may be closed. Every message and document has to be in English.

When you disagree with our answer

You can take an unresolved dispute to the independent alternative dispute resolution provider we work with. It costs you nothing, because we cover the fees. Once that provider has decided, the same case cannot be opened again with a different one.