Privacy Policy
When you open a player account with Casino Extreme, you agree to this policy. If you prefer not to share the details we need, please do not use our services. We update the policy from time to time, so it is worth checking back now and then.
Data we hold about you
- the details you enter at sign-up or send us later, such as your name, date of birth, email address and phone number
- your messages to us by email, chat or other channels
- the history of every transaction on your account
- technical data from your visits, for example device, browser, location by IP and activity logs
- documents we ask for to verify your account, handle payments and prevent fraud, such as an ID scan or a payment slip
- answers you give in surveys, which are always optional
How we use it
We use your data to run your bets and payments, to provide the games and support you ask for, to check who you are, and to meet our duties under anti-money laundering and counter-terrorist financing rules. We also watch transactions to stop fraud and abuse of our terms. Marketing messages go only to players who agreed to receive them, and you can switch them off in your account settings or through our support team.
Who can see it
We never sell or rent your personal data. Staff who need it for their job, such as payments, anti-fraud, support and VIP managers, can access it and are bound by confidentiality agreements. We share data with payment processors to complete transactions, with service providers who host and run our website, and with authorities when the law or a regulator requires it.
How long we keep it
Anti-money laundering rules oblige us to keep the data you gave at sign-up, and the data collected while your account was open, for at least five years after your last transaction. This applies after the account is closed too.
Your choices
You can ask us to confirm what we hold, explain how we use it, correct it or stop using it for direct marketing. Keep your username and password to yourself, because they are the only key to your account.